In the case of incorrect products, in poor condition, expired, or that have any other damage or defect, we will proceed to refund the full amount according to the same payment method chosen. by the customer within a maximum period of 14 days from the request to return the product.
The full amount will only be refunded in accordance with the same payment method used by the client if at the time of delivery, it is detected that the product has SOME defect, is wrong, comes in poor condition,or unsealed.
Without prejudice to the provisions of this section and any other rights that may apply to you, you will have the right to a refund of the price of the defective products or of the products delivered if they are not correspond to the order placed and the corresponding shipping costs.
In these cases, you must:
- Contact us immediately, within 24 hours, via contact email firstname.lastname@example.org indicating the error or defect along with your personal data.
- To return the product due to defects, poor condition, expiration, etc., es It is very important that when you observe a discrepancy with the product, you proceed to take a photo where the date and time appear and where the problem with the product can be clearly seen.
- The return of products in poor condition, expired, or wrong it must be done using the procedure established in the previous section to the following address: C/ De la Industria, 7 nave 8. Palafrugell 17200 (GIRONA).
Once you inform us of the detected defect, we will proceed to carefully examine the returned product and we will inform you by e-mail within a reasonable period of time whether it should be returned or replaced ( in your case). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
As long as the User has followed the established procedure and the requirements established in these General Conditions have been met, KITTLINK EQQE, S.A.U will refund the price paid corresponding to returned products that are defective or that do not correspond to the product order placed by the User.
In the case of problems with the packaging, you must notify the carrier at the time of receipt of the order, indicating it on the receipt note or on the delivery person’s electronic tablet.