Return policy

1. Cancellations

We may decide to cancel your order. Examples where we may not accept your order are as follows:

  1. When the Products that appear on the Platform are no longer available;
  2. When we cannot obtain authorization for your payment;
  3. When the Product is subject to shipping restrictions;
  4. When the Product displayed on the Platform contains a manifest error, such as the price being incorrect or incorrectly displayed or displayed described;
  5. When we cannot process the order for technical reasons;
  6. When we know or reasonably suspect that the order has been made with the aid or intervention of any software, robot, tracker, spider or any other device or automated procedure.

2. Right of withdrawal

To return a product, as an individual, you have a maximum period of fourteen (14) calendar days from receipt of the product.

Shipping costs resulting from the return will be your responsibility.

3. How do you have to proceed to exercise your right to withdraw a product?

  1. You must send us the products together with the withdrawal form to the following address:
  2. The products must be returned in the same conditions in which you received them, along with any accessories related to them.
  3. You are responsible for proving that the items have been returned, so we recommend that you always send your returns through a system that certifies delivery.
  4. You will be responsible for the costs of returning the product.
  5. In no case will we accept returns sent postage due.

Whatever payment system you use, the refund of the amount will be implemented as soon as possible but always within a period of 14 days upon receipt of the product in our warehouses. The right of withdrawal will not operate if the product has not been received as indicated above.

If you have made the payment by transfer, to make the return you must attach an account number to the return form where we can make the deposit.

If you have any questions about the withdrawal process, please contact us via contact email or at the Customer Service telephone number

To make a return you must send us the products along with the return form to the following address: C/ De la Industria, 7 nave 8. Palafrugell 17200 (GIRONA)

4. Returns of defective or wrong products. Legal Guarantee.

In the case of incorrect products, in poor condition, expired, or that have any other damage or defect, we will proceed to refund the full amount according to the same payment method chosen. by the customer within a maximum period of 14 days from the request to return the product.

The full amount will only be refunded in accordance with the same payment method used by the client if at the time of delivery, it is detected that the product has SOME defect, is wrong, comes in poor condition,or unsealed.

Without prejudice to the provisions of this section and any other rights that may apply to you, you will have the right to a refund of the price of the defective products or of the products delivered if they are not correspond to the order placed and the corresponding shipping costs.

In these cases, you must:

    1. Contact us immediately, within 24 hours, via contact email indicating the error or defect along with your personal data.
    2. To return the product due to defects, poor condition, expiration, etc., es It is very important that when you observe a discrepancy with the product, you proceed to take a photo where the date and time appear and where the problem with the product can be clearly seen.
    3. The return of products in poor condition, expired, or wrong it must be done using the procedure established in the previous section to the following address: C/ De la Industria, 7 nave 8. Palafrugell 17200 (GIRONA).

Once you inform us of the detected defect, we will proceed to carefully examine the returned product and we will inform you by e-mail within a reasonable period of time whether it should be returned or replaced ( in your case). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

As long as the User has followed the established procedure and the requirements established in these General Conditions have been met, KITTLINK EQQE, S.A.U will refund the price paid corresponding to returned products that are defective or that do not correspond to the product order placed by the User.

In the case of problems with the packaging, you must notify the carrier at the time of receipt of the order, indicating it on the receipt note or on the delivery person’s electronic tablet.

5. Guarantees and product information.

The products we present on our website are a careful selection from our collection. We have taken special care to display the colors and characteristics of our products with great precision.

Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor displays the colors with complete accuracy, and the product delivered may not match exactly the image shown on the website. .

You will have the possibility to rate and comment on our products; to avoid offensive, violent, illegal comments, spam, etc., these will be subject to our validation. You will be solely responsible for the comments that you may leave on our website, and in no case will KITTLINK EQQE, S.A be responsible for them, nor will it have any obligation to publish them.

6. Liability and exoneration of liability.

Our purchasing conditions do not exclude or limit our liability for:

  1. Death or personal injury caused by our negligence,
  2. Fraudulent statements,
  3. Any other liability that cannot be limited or excluded by applicable law.

Without prejudice to the foregoing, we will not be responsible for:

  1. Economic losses (including loss of revenue, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation or for losses due to special or indirect damages suffered or incurred by you arising out of or in connection with these Conditions.
  2. Cases of force majeure which will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and will include special (without limitation) the following events:
    • Strikes, lockouts or other protest measures.
    • Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war whether declared or not) or threat or preparations for war.</ span>
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.</ li>
    • Impossibility of using public or private telecommunications systems.
    • Acts, decrees, legislation, regulations or restrictions of other governments.

During the events named above, the obligations acquired in this contract will be understood to be suspended while the cause that originated it persists

The provisions of this section do not affect your legal rights as a consumer, nor your right to withdraw from the contract.

Conflict resolution.

7. Applicable legislation and jurisdiction.

The relationship between KITTLINK EQQE, S.A and the Consumer and User will be governed by current Spanish regulations. In accordance with the provisions of article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice will be resolved by the Courts and Tribunals of the consumer’s domicile.

8. Extrajudicial conflict resolution.

In accordance with the provisions of article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution in this matter of consumption, the consumer and user is informed that in case of conflict they may resort to extrajudicial resolution of online disputes /main/index.cfm?

9. Claim forms.

If you want to file a complaint, we inform you that we have complaint forms at your disposal that you can request by email:

You can send it through this same route or direct it to the address C/ De la Industria, 7 nave 8. Palafrugell 17200 (GIRONA)

The claim form can be submitted to the Municipal Consumer Information Office (OMIC) closest to your home, or to the General Directorate of Commerce and Consumer Affairs. It is advisable to attach any document (contract, invoice, budget, etc.) that can serve as proof of what is claimed.

10. Minors.

KITTLINK EQQE, S.A, directs its services to users over 18 years of age. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data. We inform you that, if such a circumstance occurs KITTLINK EQQE, S.A, is not responsible for the possible consequences that may arise from the breach of the notice established in this same clause.

11. Intellectual Property Claims.

KITTLINK EQQE, S.A, respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident by email:

12. Security policy. has hired for its website an SSL certificate.

An SSL certificate allows you to protect all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as, for example, from any of the contact forms on the website to the server, or the data entered for subscription to newsletters or access to protected areas, etc.</span >

The website address will appear in green, activating the “https” which allows secure connections from a web server to the user’s browser.

🚘 ¿Necesitas ayuda?
Hola 👋,
¿En qué podemos ayudarte?