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FAQ'S
Almont4WD Skid plates

The conditions stipulated below will come into force between the parties only when the seller has confirmed the order and sent the buyer all of the conditions set out.

GENERAL CONTRACT CONDITIONS

Identification and contact details of the owner

KITTLINK EQQE, S.A. (hereinafter, Almont4WD) with NIF A17134982 address at C/ DE LA INDUSTRIA Nº7 NAVE 8 (17200 PALAFRUGELL) GIRONA, registered in the Commercial Registry of Girona, in Volume 359, Folio 44, Sheet GI-6903, Entry 5, It operates through the website www.almont4wd.com only in peninsular Spanish territory.

You can contact the Owner through the following means:

Customer service number: 626607227
Email: info@almont4wd.com

1.Coverage of our products

The use of this web platform, as well as any transaction carried out through it, is considered carried out in Spain and, therefore, is subject to current Spanish laws and regulations, all without prejudice to the legislation that may be applicable according to the consumer condition.

The purpose of these General Conditions is to establish the regulatory framework for the conclusion of the Contract. These conditions will be complemented, where appropriate, by the corresponding Specific Conditions.

As a Consumer, the Contract concluded is governed by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (in hereinafter referred to as, TRLGDCU).

2. Hiring procedure. How can I buy online?

In order for you to access the products offered by Almont4WD and make a purchase, you must freely and voluntarily provide the personal data that will be required.

It is reported that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Products and Electronic Commerce, the contracting procedure will follow the following steps:

  1. Click on the product you want to select and press the button: “add to cart”. <<The cart is located at the top right of the page>>.
  2. If you want to continue shopping, you must press the “continue shopping” button.
  3. Once you have selected the products you want to buy, as well as the number of units, you must click on “check out.”
  4. Next, you must provide us with your personal data. For the appropriate purposes, you can log in or create an account to complete the order, or if you wish, make your purchase without registration, as a guest.
  5. Next, you must indicate a delivery address and chosen shipping method.
  6. On the same screen, on the right, you have the cart summary with the selected products, price, taxes, shipping costs (if applicable).
  7. Finally, you must select the desired payment method and confirm your purchase using the “ORDER WITH PAYMENT OBLIGATION” button.

Prior to the aforementioned button, an informative clause regarding data protection will appear, as well as access to the second layer of information (detailed information on the privacy policy) and access to these Terms and Conditions.

To process your purchase, you must read and accept both the Privacy Policy and these General Contract Conditions, which will govern the contract made. You can download the General Contract Conditions, if you wish.

In addition, you may accept the sending of commercial information and the sending of the invoice in electronic format.

Almont4WD informs that the electronic document that formalizes the contract will be correctly filed, guaranteeing that said document is accessible to the user. For these purposes, the user may request it from their customer area or through the contact methods provided in our Customer Service Product.

Technical means for error correction:
The user has technical means provided by Almont4WD during the contracting process to identify and correct possible errors in data entry. If any error is identified when entering data, the user can follow these steps:

  • Client Area: Access the client area using the credentials provided during the registration process. Identify the corresponding transaction and select the data correction option. Modify incorrect data and commit the changes.
  • Customer Service: If you prefer direct assistance, the user can contact our Customer Service through the enabled communication channels, and must indicate that the information is erroneous and provide the correct information for immediate updating.

It is important to note that once the shipping company takes charge of the product, any request for changes related to delivery must be made directly to the shipping company, using the tracking number provided. The rectification of data in this context will be subject to the discretion of the transport company.

3. Customer Service (SAC)

To provide comprehensive care, we inform you about the multiple ways you have to obtain information, manage claims or obtain assistance related to your order. For the appropriate purposes, you can contact our Customer Service as follows:

  1. Contact Form: You can contact Almont4WD through our contact form available on our website. You can access it by clicking here.
  2. Email: info@almont4wd.com
  3. Telephone: 626607227

Customer service schedule:

Our SAC team will be available to help you during the following times:
Monday to Friday from: 9:00 a.m. – 1:00 p.m. and from 3:00 p.m. – 7:00 p.m.

4. Product information

The descriptions of the products offered on our portal are based on the Almont4WD product catalog.

We have dedicated special attention to displaying the characteristics of our products with great precision. However, due to the variability in the quality or resolution of the monitors or devices used by users, it is important that they carefully review the product description on the purchase form, since it is not subject to such contingencies.

In addition, to provide more complete information, we will also indicate the stock availability of the product. In the event that an error occurs due to which a product appears available and is not available after the purchase has been made, Almont4WD will inform the user of this situation in accordance with the provisions of our section “RETURN POLICY – Out of stock “.

5. Price information

The price of each product will be the one indicated on our website at the time of purchase and these will be expressed in the Euro (€) currency. Unless otherwise indicated, the prices of the products shown on our website include legally applicable taxes (Spanish VAT).

Additionally, shipping costs and applicable taxes will appear broken down at the time of purchase, on the payment screen, so that the user can precisely know the final price of the product and understand how it is composed.

It is important to keep in mind that prices may change at any time, although said modification will not affect orders that have already been placed.

We aim to maintain a transparent relationship with our clients and address any errors fairly and efficiently. Therefore, whilst we endeavor to ensure the accuracy of all prices on the site, we recognize that occasional errors may occur. If we detect a manifest error in the price of any product or product that you have ordered and that can be effectively proven, we undertake to inform you immediately. In such a situation, we will provide you with the option to reconfirm your order at the correct price or, alternatively, to cancel it if you prefer, prior to order confirmation sent to the email address provided, at which time the due perfection of the contract, in accordance with applicable regulations.

The prices indicated for each service will be expressed in the euro currency (€).

Unless otherwise indicated, the prices of the products shown on our website include legally applicable taxes (Spanish VAT). Shipping costs and applicable taxes will appear broken down at the time of purchase (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.

Sale promotion
They will be considered sales promotion activities:

  • Sales on sale.
  • Sales on offer or promotion.
  • Balance sales.
  • Liquidation sales.
  • Sales with gifts.
  • Direct sales offers.

In all cases in which our entity carries out any of the above sales, the announcement will specify its duration and, where applicable, the special rules applicable to them. The duration of each sales period will be freely decided by the Entity.

In the case of items with a price reduction, the previous price will appear along with the reduced price, except in the case of items put on sale for the first time.

If the announced sales do not include the information set out in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary depending on demand, not responding to a specific deadline or a promotion. specific. That is, they will be RRP prices (retail price).

In the case of sales with a gift or incentive, this may be delivered within the period determined by the sale without exceeding that established in each Autonomous Community, which in any case will not exceed three months from the expiration date of the promotion.

6. Shipping costs.

  • Shipping costs will be from €20 euros, depending on the weight of the cart, in the Peninsula.
  • Shipping costs for any other area, consult with the Administration team, through this form or by email: info@almont4wd.com

7. Customs information

If an address outside the EU is indicated for the delivery of the product, you may be obliged to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be borne by you.

As an importer, you must therefore comply all applicable laws and regulations in the country in which you receive the order. It is reported that international shipments are subject to inspection and opening by customs authorities.

8. Purchases from abroad.

In order to deduct VAT from International invoices, it is essential to indicate the Identity Card or Passport number.

Shipping costs, applicable taxes, and other surcharges and commissions will appear broken down in at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.

A deposit for import duties may be estimated and collected during the order processing process. These funds will be used to pay import taxes to the appropriate authorities, when your order has arrived in the destination country.

The Estimated import tax amount will appear on your order summary page. If this amount does not appear in your order summary, customs charges will be borne by the recipient.

9. Offer and Acceptance

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contract. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

10. Information on payment methods.

Payment of the price through the website is made at the time of purchase and Almont4WD will send you an email confirming the purchase made, informing you of the expected date for receiving the product.

Almont4WD states that it does not have access to or store sensitive data related to the payment method used by the User, except for those strictly necessary for payment management. Only the corresponding financial entity processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document is generated in which the contract is formalized and which the user can print.

Almont4WD reserves the right to cancel orders in accordance with these conditions. You can consult the reasons for cancellation in the specific section that regulates them.

What payment method can I use to make my online purchase?

Payment for the products offered by the entity may be made through:

  • [REDSYS] Credit or debit card. Visa, Visa Electron 4B, International Visa, MasterCard (No increase on the final price).

If your payment method is a bank card, by clicking on “place the order and proceed to payment” you are confirming that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should contact your bank first to find out the reason for the decline. rejection or lack of authorization.

  • Wire transfer.

Once the order has been placed, the company will confirm your order within twenty-four hours (24 hours) following your request. These General Contract Conditions will remain on this website, and must be accepted by you before making payment.

How can I pay via bank transfer?
If you have chosen bank transfer as a payment method, you have a maximum of 3 business days to make it. The order will begin to be processed once the company has proof of the payment.

If after the period of 3 business days we have not received the deposit, we will proceed to cancel the order.

What information should I use to make the bank transfer?
Too easy. Once this payment option is selected, the information necessary to make the payment is as follows:

  • Beneficiary: KITTLINK EQQE, S.A
  • BIC: BSABESBB
  • IBAN: ES07 0081 0116 3100 0154 5859
  • Subject: Your order number, first and last name

The transfer costs will always be borne by the buyer.

Is it safe to enter my credit card details on the website?
As you can see in our security policy, our payment is secure using the indicated means. Our Online store has an SSL certificate that protects the banking information transferred in the purchase process using encryption methods. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.

When making the payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will request authentication and authorization of the operation.

My card has been declined, what can I do?
If you receive a notification that your card has been declined, you will need to contact your bank first to find out why. However, this circumstance can occur for several reasons:

  1. The most common reasons why a payment is rejected are related to payment security policies. When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. Next, it will connect with the financial institution that issued it, which will ask the buyer to authorize the operation using a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code, and at that time the card will be charged. Otherwise, the transaction will be rejected.
  2. The card could be expired. Check that your card has not exceeded its validity date.
  3. Credit limits or withholding of funds. The card limit for purchases may have been reached.
  4. Data incorrectly entered. Check that you have filled out all necessary fields with the correct information.

In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.

My card has been used fraudulently, what should I do?

You must notify Almont4WD by email or by telephone of any improper or fraudulent charge on the card used for purchases on the website, in the shortest period of time possible, so that Almont4WD can take the steps it deems necessary. convenient.

Information about the invoice.

The company generates invoices in electronic format as long as you previously authorize us at the final time of the purchase. If you have not marked your consent to receive the invoice in electronic format, we will provide you with your paper invoice along with the shipment of the order since this will be the format established by default.

The invoice will be issued in the name of the natural or legal person placing the order, so the User must ensure that the correct and complete details of the buyer are entered.

No subsequent changes will be possible.

Almont4WD warns that, to preserve the confidentiality of the data, only duplicate invoices will be issued to the contract holder. Duplicates will not be issued to third parties.

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